العودة والتبادل

Can I return my order?

All return requests for hair extensions are to be made within 7 days of delivery under the condition that the hair extensions should not have been “opened, worn, or altered”. Halawah Beauty Hair Extensions come with a tester weft, which can be opened for a trial to see if the length or color suits you but the original product itself should not be opened. Our Hair extensions are packaged with a security seal sticker, which identifies if the extensions have been opened or not. Also the tester cannot be dyed, cut, or tampered for your order to qualify for a return or exchange.

 

Why my Halawah Beauty Hair Extension can’t be returned after opening?

Keeping that Human hair extensions come under sensitively hygienic products, we make sure that safety of our customers is intact. We do not cater to returns or exchanges, if the safety seal on the packaging has been broken. We follow all industry standards.

 

What is the process of returning my Halawah Hair Extension?

You should reach us out within 7-days after the order is received. Halawah Beauty Hair Extensions must be shipped back in their original packaging without any damage or opening. In case, the packaging is known to be ruined, the return will be not be accepted.

A return address will be issued to you within Jeddah, Saudi Arabia, where the return items will be examined for any damages and whether they qualify for return. Opened products will not be refunded or exchanged for hygiene pertaining reasons.

How much time will my refund take?

Once the products are well checked and meet the requirements for return or exchange, a full refund will be made at the original billing/payment account. Banks in Saudi Arabia mostly take an average of 3-5 business days to process any refunds; however, it might take longer at times so just be patient. For International orders, please allow up to 15 business days before contacting us.

How should I contact?

You may contact us by email at info@halawahbeauty.com